Tucano Urbano
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In accordance with Italian law and for government decree issued under parliamentary delegation nr. 21, dated 21/02/2014, the customer has the right to return the purchased product within 14 working days from the date of receipt.

Register the return within 14 days, send it as soon as you can*
*within 1 month from registration date and / or according to the Dpcm with date 11/3/20 in reference to the Covid-19 situation


How to return the product

  • The item must be undamaged, unworn, with the original label attached, in its original packaging.
  • Fill in the Online Return Form you will find on your account once you Login
    If you purchased as a guest user, please register your retour at this link
  • You will then receive an email confirming we've received your request and we will authorize you to proceed.
  • Pack the product to return to the below address:
    Tucano Urbano Srl (RESI e-commerce)
    Via della Liberazione 10
    20068 Peschiera Borromeo (MI)
    Italy
  • The shipping costs, risk of possible theft or loss will be all the customer's responsibility and no refunds can be granted for goods that are not received back.
  • You will receive a confirmation email within 3 working days from the date of receipt of the returned goods.

Refunds: As soon as we receive the returned product we will proceed with the refund, following the procedure written on the Return Form you sent us and within 14 days from the date of receipt of returned products. Other possible delivery costs will not be refunded and they will be at client's expense.

PLEASE NOTE: The item must be undamaged, unworn, with the original label attached, in its original packaging. Officina Idee will only refund products returned in a proper way, following all the stated terms & conditions. If the product you return will not with these terms & conditions, Officina Idee will reserve the right to return the product to the customer with no refund.

Personalised Items cannot be returned and not refund can be given.

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